MY LETTER TO MULTI-CITY MOVING COMPANY

Unethical business practices have been going on for centuries.
Today, consumers are supposedly 'protected' from these unethical practices, except when they are not, as was in my case.
The 'fine print' not only absolves these rogues from their responsibilities, but also allows them to be as unscrupulous in their business practice(s), as they wish.
I have come across many such practices in my life, both in Africa and in Canada.
One, that most recently affected me, was my move from Ontario to Nova Scotia with Multi-City Moving.
I had a lot of my stuff damaged and nobody to reach out for help - Nobody to help me claim the true cost of the damage to my stuff and understand the trauma I went through.
Fortunately, there is the Internet and blogging.
I was not going to sit quietly and let these people get away with taking advantage of me, after having paid them almost $12,000,00 of money I did not have, to move my stuff.
Word of mouth can be a great tool in advertising, both positive or negative.
They (Multi City) will say that they have compensated me and that my complaint has been resolved.

You be the judge.

I wrote this letter to them about a year ago and it has been bothering me how these people can have no conscience. After almost a year of debating with myself, I have finally decided to put the letter on my blog.

They can take their $350.00 and shove it where the sun don't shine. (you can see how they have affected me!!!!)


Dear Mr Bonder:

 I am writing to you because until now you have only heard from  my caregiver, Michael.

This whole move from Toronto to Nova Scotia with Multi City has been a complete disaster..................... except for the beginning. 

It started off very well. You were very good with the initial consultation (of course you had to be because you wanted our business) and the fellows packing our stuff in Toronto were excellent as well. I do not get the point of  all the labeling and numbering of the boxes as I was not able to count them when they got here and I was also not able to identify the numbers as the people off loading were so unprofessional, that they put boxes everywhere,  and caused damage to a lot of  my stuff.

Michael has already sent you pictures so I will not send them to you again.

The warning signs went off when we returned to the house to discover a damaged box in the garbage. That was wrong. Your supposedly prestigious company's employees did that! It was only because we had to go back to clean the house that we discovered that not only did they throw a damaged box in the garbage but they also forgot things outside the garage. It is a good thing we saw this and you were then able to send someone to pick them up.

When we got to Nova Scotia, we were told that the truck delivering our stuff would arrive at out address by 8:00 am. Several phone calls to your office later, we were told he was on his way and the driver finally arrived between 2:00pm and 3:00pm with casual laborers he had picked up from Halifax. He said so himself.

 I am not going to tell you again how he damaged three lawns in the process of trying to maneuver the truck on to the driveway. You already know that. You just choose to ignore it.

 I have Multiple Sclerosis and could not supervise or direct the flow of boxes from the truck to the house. Despite that, I went up and down stairs to try and make sure that the boxes were put in the right rooms and in an orderly fashion so that we could enter the rooms and that the entrances and hallways were not blocked.

Well, the boxes were not put in the right rooms or the right floors and at one point, one of the fellows was stacking the boxes on the front porch because he had piled the boxes in the hallway and front entrance and could not put any more. It did not matter what the label said. He just piled them stacking them as high as he could. This is wrong and you know it.

 This was on the 28th of March and was the first week of Spring so the ground was wet and the truck had damaged lawns and there was mud everywhere. Do you think they wore protective foot covering? Do you think they organized  themselves so that a few could off load the truck and bring the boxes to the door and the rest would stay in the house and move boxes so as not to get floors and carpets dirty? OF COURSE NOT. THAT WOULD ONLY BE TOO LOGICAL  - This was wrong and you bloody well know it.

 They all marched in the mud and brought all that dirt in the house and on my floors (which, despite being disabled, I had cleaned that morning) and on my carpets. DISGUSTING!

Then your people got hungry. I bought them pizza. It was neither my job, nor my responsibility to do so. But I did it out of the goodness of my heart. SOMETHING YOU AND YOUR COMPANY OBVIOUSLY LACK!

As it got dark, we were asked to use our car to shine lights on the truck so the movers could see what they are doing. WHO COMPENSATED ME FOR THE 4 HOURS OF GAS THAT MY CAR RAN ON WHILE YOUR PEOPLE COULD OFF LOAD?  This would not have happened had they arrived in the morning like they were supposed to!

 Then, when they were 3/4 of the way through, it was time to settle the bill or they would keep the rest of my stuff on the truck.

There was no way of knowing whether all the boxes actually came into the house; there was no way of knowing what was damaged because of mishandling by your unprofessional people; there was no way of knowing whether anything was missing (because the guys off loading were just picked off the street and there was no accountability).

The bill was way over your estimate and we had to scrounge from different sources to pay this.

 You had so highly under-estimated the cost in order to get us to sign the contract.

I know exactly what it was. You gave us a low quote, got out business and then give us a bill just before all  the stuff was off loaded so we had to pay or lose the stuff!

 I am on disability and therefore on a fixed and a very limited income. You took a large chunk of that and refused to fairly compensate me for all the damages caused by your company.

 I hope you can sleep nights knowing how you scammed a disabled person and then offered a mere $350.00 as compensation for all the damages, costs and mental distress.

If what comes around goes around, I am sure you will soon experience the very hell you put me through!

By the time the movers were  getting ready to leave, at around 2:00am, they had not assembled the beds and were not going to (they said it was not their job. Your company disassembled them. Who was to assemble them?) One of the three movers was cranky and tired and refused to leave the truck.

 The driver said that he would assemble my bed out of the goodness of his heart. Well, he did it but he did it wrong and my bed collapsed on the first night with me on it!

 By the time they left, my sofa and love seat were lying on their side, still wrapped in plastic, there were boxes in the hallway and on the front porch, the boxes for the attic were in the basement and vice-versa, my wheelchair was left out in the rain to rust, the house was a muddy mess, my carpets were muddy, dirty and stained and I wished I had never set eyes on you!

 I sent you pictures of all this. They left furniture still wrapped up in your blankets. My electric piano (which your people packed) is damaged with broken knobs and scratches.

 When we started opening boxes, we found more damages.

 As we arranged the furniture, we found scratches.

 Again, I sent you pictures of all this.

 I have a large 6'X 8' stained glass picture which your people packed. It was damaged,  with the frame bent and the glass broken. I sent you pictures of this too and you have the nerve to offer me $350.00 in compensation for everything?

 Your fine print states that we would have to sue you in the city of origin. You know that is practically impossible because of my disability.

 I pray I have the strength to tarnish your reputation enough to cause you the same pain and suffering you have caused me.

 I should ask............ how much did you make on commissions from our move?


After everything, you offered me a $650.00 with a $300.00 deductible so I ended up with merely $350.00 as compensation from you.
After all the damages and mental stress and physical strain that you caused me, you have the audacity to offer me $350.00? 
When Michael, my caregiver questioned your assistant Talin about it, you phoned him and asked him to stop harrassing her. She agreed with the errors your company had made and you said she was mistaken and, buried everything.
I do not know how you can live with yourself. No decent human being could but then, you have no decency and I hope that someday you rot in the same hell you  have put me through. 
I hope you experience the same pain and discomfort you have caused me and every time you look at yourself in the mirror, you remember how you scammed a disabled person off by ripping him off!

Sincerely,


Alnoor Rajan




These are only some of the many many damages:








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